Privacy Policy of AIMA GO Overseas Version APP

Updated on: Jan. 16, 2026
Effective on: Jan. 16, 2026

Tips

This Privacy Policy adopts a mixed model of "General Principal Policy + Country-Specific Clauses". The system will automatically identify your country/region through a triple mechanism of [user registration number location + mobile phone number location + IP address], and automatically load the corresponding country-specific supplementary clauses (embedded as a separate link, which you can click to view the full content). You may manually switch your country/region using the "Region Selection" button at the top of the page to access the country-specific clauses for the corresponding version at your discretion. In case of any discrepancy between the Country-Specific Clauses and the General Principal Clauses, the former shall prevail. Please carefully read and understand the entire content of this Policy (including the automatically loaded country-specific clauses), especially the clauses marked in bold. Your use of this APP and related services will be deemed as your full acceptance of this Policy.

I Special Announcements and Important Notices

When you register an account in, log onto, or use the "AIMA GO" mobile APP (hereinafter referred to as the "APP") and its related services, Chongqing Aima Car Service Technology Co., Ltd. (hereinafter referred to as "we", "Aima", or the "Data Controller") will process your personal data in accordance with this Policy and the applicable country/region-specific supplementary clauses.

We will fulfill our data protection obligations in strict accordance with the applicable privacy laws and regulations of your country/region, including but not limited to the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the California Privacy Rights Act (CPRA) of the USA, Brazil's General Data Protection Law (LGPD), Indonesia's Personal Data Protection Law (PDP Law), Malaysia's Personal Data Protection Act (PDPA), South Africa's Protection of Personal Information Act (POPIA), Turkey's Personal Data Protection Law (KVKK), Saudi Arabia's Data Protection Law, and other regulations that came into effect in 2026.

We are deeply aware of the importance of personal data and will adopt security protection measures commensurate with the risks to ensure that your data remains safe and under control. If you have any questions, you may communicate with us using the contact information for your country/region provided at the end of this Policy.

II Data Controller and Contact Information of Supervisor

2.1 Core Data Controller

Chongqing Aima Car Service Technology Co., Ltd.

Registered address: 18 Jinshan Avenue, Dongcheng Sub-district, Tongliang District, Chongqing

Global service hotline: +86 400-882-8890 (service hours: 09:00-18:00 from Monday to Friday (Beijing Time), English service is available)

Universal email address for privacy advisory services: tousushouli@aimatech.com

2.2 Country/Region-Specific Representative and Exclusive Complaint Channel

Service country/region Regional representative/contact Contact information Time limit for response How to find the link to country-specific clauses
European Union and European Economic Area (EEA) (including Portugal) AIMA GO EU Representative (compliance representative under Article 27 of GDPR) E-mail: If the complaint meets the requirements of the GDPR, we will generally respond to it within one month, or we may extend the time limit for another two months in case of any complex case and we will notify you of such extension Automatic loading within the APP, path: Me → Privacy Center → EU-Specific Clauses
The Americas (California, USA, Canada, etc.) AIMA GO US Privacy Contact E-mail: If the complaint meets the requirements of the CCPA, we will generally respond to it within 45 calendar days, or we may extend the time limit for another 45 days in case of any complex case and we will notify you of such extension Automatic loading within the APP, path: Me → Privacy Center → Americas-Specific Clauses
Asia Pacific, Africa, and the Middle East (Indonesia, Malaysia, South Africa, Japan, Mexico, Saudi Arabia, etc.) Regional Contact Team of Chongqing Aima Car Service Technology Co., Ltd. Email: tousushouli@aimatech.com
Mailing address: Chongqing Aima Car Service Technology Co., Ltd. Data Protection Officer (Consignee), please specify "data privacy consulting" and the registered account information
Subject to the time limit prescribed by local laws (for example, the time limit prescribed by South Africa's POPIA is 20 business days, and the time limited prescribed by Indonesia's PDP Law in case of emergency is 3*24 hours) Automatic loading within the APP based on the country which you are located in, path: Me → Privacy Center → Applicable Country-Specific Clauses

III Definition and Application Scope

3.1 Core Definition

Personal Data: They mean any information relating to an identified or identifiable natural person ("data subject"), including but not limited to identity information, device data, and location data.

Special Categories of Personal Data: They include information revealing racial or ethnic origin, political or religious beliefs, trade union membership, genetic data, biometric data, health data, and data concerning sex life or sexual orientation pursuant to the GDPR and regional regulations; in certain scenarios, continuously precise location data may also be deemed to fall within these categories.

Processing: It means any operation performed on personal data, whether by automated means or not, including but not limited to collection, recording, storage, adaptation, retrieval, use, transmission, disclosure and deletion.

Right to Data Portability: It means that a data subject has the right to obtain the personal data he/she has provided and to transmit them to another data controller; and we cannot obstruct such transmission.

Sale/Sharing: As defined under the CCPA/CPRA, a "sale" means the disclosure of personal information for valuable consideration; "sharing" means disclosure to a third party for cross-context behavioral advertising. This APP is not engaged in such practices.

3.2 Scope of Application

This Policy applies to all personal data processing activities in connection with this APP and related services, covering users in all service regions outside China. It shall apply on a layered basis within the following scope, and country-specific clauses shall be made available through separate links for precise match:

Special Note: If a user's ID and mobile number location are inconsistent, the mobile number location shall prevail for matching the applicable country-specific clauses. For users who have not bound a mobile number, the country-specific clauses will be matched based on the IP address, and users may manually switch and adjust the selection.

IV Collection and Usage of Personal Data

We adhere to the principles of legality, fairness, necessity, transparency, purpose limitation and data minimization, and process data on the basis of legal grounds. Any processing beyond the purposes set out below will be carried out only upon obtaining your separate express consent. If there are any supplementary provisions concerning the specific scope of collection and usage scenarios set forth in the applicable country-specific clauses, the applicable country-specific clauses shall prevail.

4.1 Category, Source and Purpose of Collected Personal Data
Data category Specific content Data source Purpose of processing Core legal grounds
Account and identity data Mobile number, verification code, username, and profile photo; public information obtained after logging onto any third-party account (Google or Meta); name, ID card No./Passport No., and other real-name information required to be provided for purchasing insurance or trade-in services. User's registration and login, as well as voluntary submission Creating and managing accounts, identity authentication, legal real-name registration, and ensuring account security Contract performance (GDPR 6(1)(b)), and statutory obligation (GDPR 6(1)(c))
Vehicle data Vehicle identification number (SN/VIN), battery code/ID, vehicle model, operating status (speed and battery level), alert information (movement and vibration alerts), fault code, ride statistical data, battery health information, maintenance records, vehicle SIM card ICCID, and theft-related information. Binding the APP with an vehicle, and automatic reporting by the on-board device Binding the APP with the vehicle, remote control (unlocking, vehicle locating), status monitoring, fault alerts, after-sales claims handling, and product optimization Contract performance (GDPR 6(1)(b)), and legitimate interest (GDPR 6(1)(f))
Location and route data Real-time/historical precise location (GPS, requiring separate authorization), approximate location (IP address, country/city code), and running routes (starting point, destination, and waypoints). Collected through the on-board GPS/APP after obtaining the user's authorization Vehicle location and tracking, route history query, electronic fence alarm, navigation to nearby stores, and regional service optimization User's consent (GDPR 6(1)(a)); express consent (GDPR 9(2)(a)) is applicable in special scenarios
Device and technical data Device identifiers (Android ID, OAID, IMEI, and MAC address), device model, operating system version, IP address, SIM card IMSI (for network diagnosis), network request logs, crash information, and software installation list (for security detection). Automatically collected during the course of using the APP Service stability, troubleshooting, detection of account anomalies, fraud prevention, and compatibility adaptation Legitimate interest (GDPR 6(1)(f)), and contract performance (GDPR 6(1)(b))
Transaction and contact data Transaction records, consumption amount, payment method (incomplete card numbers), and order information; email address, delivery address, and contact telephone number. Order payment, voluntarily submitted by users Order processing, payment settlement, after-sales service, delivery notifications, and tax compliance Contract performance (GDPR 6(1)(b)), and statutory obligation (GDPR 6(1)(c))
Content and interaction data Community comments, activity content, feedback on customer services, uploaded images; age, date of birth, and region provided in personal profile information. Voluntarily submitted by users Community interaction, after-sales handling, customer support, and content review User's consent (GDPR 6(1)(a))
Other auxiliary data Clipboard information (read only during operation but not stored), acceleration sensor data (for portrait/landscape screen adaptation), and audio information (for self-defined sound effects/future voice control). Collected when specific functions are triggered Optimize user experience and realize auxiliary functions User's consent (GDPR 6(1)(a))

4.2 Personalized Recommendation and Advertisement

1. Information Usage: Based on your device information, authorized location information, browsing history, riding habits, and order information, we may create anonymized user profiles for displaying personalized content recommendations (such as nearby events and popular community posts) and advertisements (such as promotions for accessories and insurance services). For specific requirements on the processing of advertising data, the provisions set forth in the applicable country-specific clauses shall prevail.

2. Right to Control: You may disable the personalized recommendation and advertisement through "Me → Settings → Privacy Settings → Recommendation Management". Once disabled, only general content will be displayed, and your use of core services will not be affected. You have the right to object to data processing for direct marketing purposes at any time, and we will stop such processing immediately.

4.3 Circumstances Where Processing Can Be Conducted Without Separate Consent

In accordance with regulations, data processing can be conducted without separate consent under the following circumstances:

  1. It is necessary for the conclusion or performance of the user agreement to which you are a party;
  2. It is for performing the statutory obligations (such as tax, and product recall) prescribed by local laws and regulations;
  3. It is for protecting your vital interests (such as personal safety) or those of others;
  4. It is for executing public interest tasks or exercising statutory powers and functions;
  5. It is for seeking legitimate interests (such as fraud prevention, security maintenance, and internal management), without overriding your rights and interests as well as fundamental freedom;
  6. Other circumstances expressly permitted by applicable local laws and regulations occur.

4.4 Explanation for Device Permission

We only request device permissions when they are necessary to realize relevant functions. You may manage these permissions at any time through your device's system settings. Disabling certain permissions may affect the availability or functionality of the corresponding features. For countries that have special requirements for permission requests, the applicable country-specific clauses shall apply:

Permission Application scenario and purpose Necessary or not Effect after disabling
Exact location (GPS) Vehicle location, route tracking, anomaly alerts, navigation to nearby stores, and Bluetooth pairing assistance No (the permission to use the core location function needs to be granted) You will be unable to use location, route tracking, location-based services, and certain Bluetooth pairing processes
Bluetooth Connecting with and controlling the vehicle (unlocking through Bluetooth, and viewing real-time status) Yes (necessary for using the Bluetooth-based control function) You will be unable to perform close-range vehicle operations through the APP
Camera Scanning codes to bind vehicles, taking profile photos or posts, and scanning codes for real-name authentication. No You will need to enter information manually and will be unable to use the scanning or photo upload functions
Storage (Photo album) Selecting local images when uploading profile photos, posting updates, and submitting feedback No You will be unable to select images from your photo album for uploading
Notices Receiving vehicle alarms, fault notifications, system messages, and marketing information (marketing notifications can be turned off separately) No You will be unable to receive important service reminders and alert messages in a timely manner

V Application of Cookies and Similar Technologies

5.1 Application Purpose

5.2 Management Method

This APP does not respond to browser-based "Do Not Track" signals. You may limit information tracking through your mobile device settings, but disabling certain technologies may prevent core functions from working properly. For regions, such as the European Union and California, that impose special compliance requirements on the use of Cookies, the applicable country-specific clauses shall apply.

VI Sharing, Transfer and Public Disclosure of Personal Data

6.1 Data Sharing

Data will only be shared in the following circumstances and in strict compliance with the principle of minimum necessity; if applicable country-specific laws and regulations impose more stringent restrictions, the corresponding country-specific clauses shall prevail:

  1. With your express consent, we may share your data with unaffiliated third parties (a separate pop-up confirmation will be provided);
  2. Sharing with Authorized Partners: We may share data with service providers entrusted with cloud services, IT support, mapping services, payment processing, customer service, logistics, etc., sign data processing agreements (DPA) with all such providers to define their protection obligations, and conduct regular oversight;
  3. Lawful Disclosure: We may provide necessary data for regulatory authorities, courts, or law enforcement agencies in accordance with applicable laws and regulations, judicial or administrative requirements, or litigation needs.
Details of scope of shared data
Entity to which data are shared Sharing content Sharing purpose
Affiliates of AIMA Group Necessary personal data Business collaboration and service optimization of the Group
Dealers Purchase history and contact information Localized after-sales service
Payment processors Transaction amount and order number (incomplete card number) Completing the payment process
Cloud service providers Encrypted vehicle and user data Data hosting (DPA signed)
Government/Regulators Data required by law (such as data related to recalls) Fulfilling compliance obligations

6.2 Data Transfer

No personal data will be transferred to any third party unless:

  1. Your express consent has been obtained;
  2. In the course of a corporate merger, acquisition, asset transfer, or similar transaction, the transferee is required to continue to be bound by this Policy and the applicable country-specific clauses; if such transaction is not concluded, we will seek your consent again; in the course of cross-border transfers, we need to take compliance safeguards (such as SCCs, privacy framework certification, and ANPD authorization), with the specific requirements subject to applicable national regulations and the corresponding country-specific clauses.

6.3 Public Disclosure

We will only publicly disclose your personal data if we have obtained your express consent, or if required by law, judicial proceedings, or mandatory government requests, provided that appropriate security measures are taken.

6.4 Explanation for Third-party SDK

To ensure the proper functioning of certain features, this APP is equipped with software development kits (SDKs) provided by third-party service providers. We will conduct a prudent assessment of our partners' data security capabilities and compliance qualifications, and enter into data processing agreements with them. Please note that certain SDK providers may act as independent data controllers when processing your data, and their data processing activities will be governed by their own privacy policies and applicable local laws and regulations. The main third-party SDKs are listed below; if a country has special regulatory requirements for SDKs, the supplementary country-specific clauses shall apply:

Name of SDK Company Feature category Category of personal data collected/processed Link to privacy policy Description of data control relationship
Google Maps SDK Google LLC Map and location services Exact location and rough location https://policies.google.com/privacy Joint Controller
Firebase Cloud Messaging Google LLC Push notification Device identifiers and APP usage data https://firebase.google.com/support/privacy Processor
Google Sign-In Google LLC Social media account login Public information (nickname and profile photo) of third-party accounts https://policies.google.com/privacy Controller
Meta SDK Meta Platforms Ireland Ltd. Social media account login/sharing Public information (nickname and profile photo) of third-party accounts https://www.facebook.com/privacy/policy/ Controller
Huawei Push Kit Huawei Mobile Services Push notification (to Huawei device) Device identifiers and APP usage information https://consumer.huawei.com/en/privacy/privacy-policy/ Processor
Crashlytics (Firebase) Google LLC APP crash analysis Device identifiers, crash logs and partial device information https://firebase.google.com/support/privacy Processor

Special Note: For the purpose of ensuring the timely delivery of push notifications, after you have granted notification permissions, certain push SDKs may cause the APP to initiate automatic startup or associated startup. You may manage the automatic startup through your device's system settings (such as "APP Startup Management").

VII Data Storage, Cross-border Transmission and Security Protection

7.1 Storage Location and Manufacturer Configuration

We adhere to the principle of localized data storage and strictly comply with the relevant national data localization requirements in order to ensure compliance with local laws and regulations and meet service performance demands:

Service country/region Primary storage location Cloud service provider Supplementary description (including localization requirements)
European Union and EEA Ireland Huawei Cloud's Ireland Dublin Access Point No cross-border data transmission within this region, compliance with the GDPR storage requirements, and localized data storage
Asia Pacific, Africa and Middle East Singapore (temporary storage in the region during transfer), Johannesburg in South Africa, Turkey/Saudi Arabia (in preparation) Huawei Cloud and AWS Sensitive data in Indonesia and Malaysia are stored within their respective territories. Data in Africa will be transferred to Huawei Cloud's Johannesburg Access Point in South Africa; data in the Middle East will be transferred to Access Points in Turkey/Saudi Arabia. After the completion of transfer, temporary data will be deleted and users will be notified to ensure compliance with the applicable national data localization laws and regulations of each region
The Americas Virginia, USA Amazon AWS (S3 WORM Compliant Storage), and Alibaba Cloud In compliance with the CCPA/CPRA and applicable compliance standards in the Americas; no mandatory requirement for local data storage in California

7.2 Storage Period

Data will be retained "for the shortest period necessary to achieve the purposes for which they were collected" or as required by applicable laws and regulations. Upon expiration, the data will be deleted or anonymized. If the laws of the relevant country require a longer retention period, the corresponding country-specific clauses shall prevail:

Data type Storage period (determination criteria)
Account data Period of account existence; deleted or anonymized within 180 days upon account deregistration (unless the data are retained as required by laws and regulations)
Transaction data 6 to 10 years upon completion of the transaction (pursuant to local taxation and warranty regulations)
Vehicle data 1 year upon termination of service, or to be extended according to local regulations (for example, 5 years are required under South Africa's POPIA)
Location and track data Generally no more than 30 days; users may manually delete single tracks
System Log 6 months (for safety audit and troubleshooting)
Marketing-related data Until the user's withdrawal of consent/objection to marketing, or when the statutory period expires

7.3 Compliance Requirements for Cross-Border Transmission

Personal data may be transmitted across borders within the Group or with service providers in strict compliance with the following requirements; if a country has special provisions (such as the localization requirements in Indonesia and Turkey), the corresponding country-specific clauses shall prevail:

Country/Region to which the requirements apply Compliance safeguards
EU/UK (GDPR) Transmission to whitelisted countries will be made under the "adequacy decision"; transmission to non-whitelisted countries will be made using the latest version of the EU SCCs and will be subject to a Transfer Impact Assessment (TIA); and binding corporate rules (BCRs) will be signed among Group subsidiaries and approved by the competent regulatory authorities
The Americas (CCPA/CPRA, etc.) Pass the certification under the U.S. Privacy Framework and enter into compliance agreements; the transmission of South American users' data to U.S. Access Points complies with applicable local laws and regulations
Asia Pacific, Africa and Middle East Sensitive data in Indonesia, Malaysia, and other such countries are stored locally within their respective territories; transmission of Brazilian users' data is conducted with ANPD authorization; transmission of South African users' data rely on POPIA adequacy decisions; and standard data processing contracts are signed between Group entities

7.4 Security Protection Measures

  1. Technical Safeguards: Data in transit are encrypted using TLS 1.3+, and sensitive data at rest are encrypted using AES-256. We conduct regular penetration testing, implement data minimization for storage, and manage encryption keys on a regional basis.
  2. Contractual Safeguards: We sign data processing agreements (DPA) with third parties that clearly define data protection obligations, sub-processor management, and requirements for data return/deletion, and conduct regular compliance oversight.
  3. Organizational Safeguards: We implement least-privilege access control, multi-factor identity authentication, and operational log auditing; provide annual data protection training; and establish a data breach response plan with notifications in accordance with applicable regional regulations (for example, any data breach need to be reported within 72 hours pursuant to the GDPR).
  4. Risk Warning: Internet transmission inherently involves risks. We will make every effort to ensure security, but we cannot guarantee absolute security. You may report security issues through the dedicated channels of your country/region, and we will respond within the prescribed time limit.

VIII Your Rights as a Data Subject and How to Exercise Them

8.1 Common Rights (Applicable to All Users)

8.2 Country/Region-Specific Exclusive Rights

🌍 EU (GDPR, including Portugal)

Apart from the common rights, users in the EU have the following rights (click the separate link for exclusive clauses for the EU to view detailed information):

  • Right to Delete (Right to be forgotten): You have the right to request the deletion of your personal data where the data are no longer necessary, where you have withdrawn your consent, or where the processing is unlawful, among other circumstances;
  • Right to Restrict Processing: You have the right to request the restriction of processing where you have objections to the accuracy of the data, or where the processing is unlawful but you object to deletion, among other circumstances;
  • Right to Data Portability: For personal data processed by automated means based on your consent or in the performance of a contract, you may obtain a copy in a format, such as .csv/.json, or request that the data be transmitted directly to another controller;
  • Right to Object: You have the right to object to processing based on legitimate interests (including marketing profile), unless we can demonstrate overwhelming legitimate grounds; you have the right to object to direct marketing processing at any time;
  • Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection regulatory authority (https://edpb.europa.eu/about-edpb/about-edpb/members_en).
🌎 The Americas (CCPA/CPRA and PIPEDA)

Exclusive to users in California, USA (click the separate link for exclusive clauses for the Americas to view detailed information):

  • Right to Know: You have the right to inquire about the categories and content of your personal data that we have collected, used, shared, or sold within the past 12 months;
  • Right to Delete: You have the right to request the deletion of your personal data we have collected (unless retention is required by applicable law (such as for completing transactions or ensuring security));
  • Right to Restrict Processing of Sensitive Information: You have the right to restrict the use and disclosure of sensitive data, such as exact location information;
  • Right to Opt Out: You have the right to opt out by clicking on "Settings - Privacy - Do Not Sell or Share My Personal Information". The opt-out will take effect within 15 days;
  • Protection of the Minor: For users under the age of 16, consent from the minor themselves (if aged 13–16) or from a legal guardian (if under 13) is required before their personal data may be shared or sold. Legal guardians may exercise the rights as data subjects on behalf of the minor;
  • Right to Non-discrimination: You will not be discriminated against for exercising your privacy rights (such as through price increases or reduced service quality).

Supplementary Provisions for Other Regions in the Americas: We comply with applicable laws and regulations, such as Canada's PIPEDA. Cross-border transmission of personal data to U.S. Access Points are protected by contractual arrangements designed to ensure an adequate level of data protection. In the event of a data breach that is likely to result in significant damage, we will notify affected users and the relevant regulatory authorities in a timely manner.

🌏 Asia Pacific, Africa and Middle East

The following rights shall be exercised in accordance with the applicable laws and regulations of the corresponding country; (click the separate links for exclusive clauses for each country to view detailed information):

  • Southeast Asia (Indonesia's PDP Law or Malaysia's PDPA): Sensitive data must be stored within the respective territory. Data correction requests will be completed within the time limit required by local laws (for example, 21 business days in Malaysia). You may also claim compensation for unlawful or non-compliant processing;
  • Brazil (LGPD): You may request access to data processing reports and the list of entities with which your data have been shared, file a complaint with ANPD, and ensure that cross-border data transmission comply with the permission requirements under the LGPD;
  • South Africa (POPIA): Personal data shall be stored locally in South Africa. Processing of special categories of personal data requires prior authorization. You may object to direct marketing free of charge;
  • Turkey (KVKK): Processing of sensitive personal data requires the express consent of the data subject. Personal data shall be stored locally in Turkey. Data controllers must complete registration and announcement with the VERBIS system;
  • Middle East (Saudi Arabia, etc.): Collection of sensitive information requires the express consent of the data subject. You may request the transfer of your personal data to a designated service provider, and data localization requirements must be satisfied;
  • Japan and the Republic of Korea (APPI/PIPA): In the event of a data breach, users and the relevant regulatory authorities will be notified in a timely manner. Cross-border data transmission require either a user's separate consent or the implementation of other compliance measures to ensure that users are entitled to a broad range of rights;
  • Mexico (FDPL): You are entitled to the ARCO rights (access, rectification, cancellation and opposition). Processing of sensitive personal data requires separate consent, and you may opt out of marketing by clicking one button.

8.3 Mode of Exercising Rights

  1. Submission Channels: You may submit your request via the email address, telephone number, or mailing address corresponding to your country/region as specified in Chapter II of this Policy. You may also submit a request through "Me → Privacy Center → Exercise Rights" within the APP;
  2. Identity Authentication: To ensure security, we will verify your account information or request you to provide proof of identity;
  3. Authorized Exercise of Rights: You may appoint an authorized agent to exercise your rights on your behalf, and you are required to provide a signed power of attorney;
  4. Explanation for Charges: Reasonable requests will be accepted free of charge. Ill-founded, excessive, or repetitive requests may be subject to a reasonable charge or may be declined. The specific standards shall be based on the applicable laws and regulations of the corresponding country and the exclusive clauses for that country.

IX Policy Updates and Notification

  1. Update Mechanism: This Policy and the exclusive clauses for each country may be updated from time to time to reflect changes in applicable laws and regulations or adjustments to our business activities. After an update, the new "Update Date" and "Effective Date" will be indicated. Historical versions may be viewed through "Settings → Privacy Center";
  2. Mode of Notification:
    • Fundamental changes (such as changes to processing purposes or sharing scope): Users in the relevant country/region will be notified via pop-up, in-app message, email or SMS. If users' new consent is required by applicable laws and regulations, such as the GDPR, we will provide users with a confirmation button;
    • Updates on country-specific clauses: Only users in the relevant country will be notified, and updates will be presented through a pop-up with a separate link to view the updated content;
    • Non-fundamental changes: Your continued use of related services will be deemed as acceptance of such changes;
  3. Module Management: Country-specific clauses are updated and archived independently and do not affect the validity of the general principal clauses, ensuring timely adaptation to local regulatory requirements.

X Third-Party Links and Exceptions

  1. This APP may contain links to partners and affiliates. These third parties have their own independent privacy policies, and we are not responsible for their practices. Please review their policies before submitting any information to them;
  2. We shall not be liable for any data leakage, loss, or damage caused by the user's own operational errors (such as disclosing account passwords), device malfunctions, or network security issues and other factors not attributable to us;
  3. We shall not be liable for reasonable losses resulting from the processing of data where we take reasonable and necessary measures to comply with applicable laws and regulations, respond to events of force majeure, protect public interests, or safeguard the security of our services;
  4. We have fulfilled our obligations of conducting due prudent assessment and imposing contractual restrictions with respect to the compliance of our authorized partners. In the event that a partner engages in unauthorized data processing in breach of the agreed terms, such partner shall bear direct liability for the act, and we will assist you in pursuing relevant liability against such partner and provide the necessary support;
  5. In case of temporary service interruptions or abnormal data access caused by APP version updates, system maintenance or device compatibility issues, we will rectify the relevant problems in a timely manner and notify users, and shall not be liable for any obligations other than the aforesaid timely remedial measures.

XI Region-specific Supplementary Clauses

Note: (The corresponding clauses will be automatically loaded based on the region you select manually or the system identifies; the specific content is available for viewing via the "Region-specific Clauses" entry on the page. The content of the clauses is dynamically updated in line with the amendment of local laws and business deployment, and we recommend that you review the latest version every six months to ensure timely understanding of the scope of protection for your rights and interests.)

Preface: Statement on Legal Effect and Scope of Application

These Supplementary Clauses constitute an integral part of the Privacy Policy, whose formulation and interpretation are strictly compliant with the mandatory laws and regulations of the user's principal place of residence or the place where the Services are provided. There is no substitutional relationship between the clauses for different regions, which could be applied only to their own region with the paramount principle of aligning with the user's actual legal environment. We undertake to establish a continuous legal monitoring mechanism to ensure that these Clauses are dynamically updated in response to the evolution of global privacy legislation.

Note: When you travel across national borders (e.g., a user from the EU traveling to Southeast Asia), the system will prioritize loading the corresponding clauses based on the Service Region you have manually selected. In the absence of such manual selection, the system will temporarily match the regional clauses according to your IP Location. You may make adjustments at any time via the Region Selection button at the top of the page to ensure that the Policy complies with the legal requirements of your current location.

🇪🇺 EU Regional Supplementary Clauses (Including Specific Clauses for Portugal)

These Clauses are formulated in accordance with the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) and Portugal's Personal Data Protection Act (Lei n.º 58/2019 de 8 de agosto). They apply to users in EU member states and the European Economic Area (EEA), with the supplementary provisions set out as follows:

11.1.1 Details of Core Principles for Data Processing

As a data controller, we strictly adhere to the following principles (consistent with the core principles of the privacy policy of Portugal's AIMA (Agência para a Integração, Migrações e Asilo)):

  1. Legitimacy and Transparency: For all processing activities involving advertising data, vehicle data and other such data, we will inform you in advance of the data processing parties (Chongqing Aima Car Service Technology Co., Ltd. and its EU Representative), technical methods (e.g., SDK collection) and legal basis (e.g., user consent and legitimate interests), with no concealed processing scenarios;
  2. Limitation and Explicitness of Data Collecting Purpose: We collect data solely for explicit purposes such as providing personalized advertising and optimizing vehicle services. For example, only device identifiers and browsing behavior (excluding sensitive health/ religious information) are collected for advertising-related data, which will not be used for secondary purposes beyond the scope of the stated objectives;
  3. Exceptions of Retention Period: Where data is used for archiving for public interest (e.g., statistics on vehicle safety accidents), scientific research (e.g., research on riding behavior and road safety) or historical statistics, it may be retained beyond the regular retention period. Prior to such extended retention, however, the data will be anonymized to ensure that it cannot be linked to any individual's identity.

11.1.2 Compliance Requirements for Advertising Monetization

For the scenarios of monetization through in-app advertising (e.g., accessory promotions and third-party insurance advertisements), the supplementary clauses are set out as follows:

  1. Data Sharing Scope: Advertising data will only be shared with partners certified by GDPR (e.g., Google Ads and local compliant advertising service providers). The shared content will be limited to anonymized user profiles, excluding identifiable information such as full names and complete mobile phone numbers;
  2. User's Right to Object: You may exercise your right to object to the processing of advertising data based on "legitimate interests" (e.g., ceasing the delivery of personalized advertising) at any time via the path: "Me → Settings → Privacy → Ad Settings". Such objection shall take effect within 15 business days, and will not affect the use of core vehicle services;
  3. Privacy Policy Access Entry: A permanent access entry to this Policy and the Regional Clauses is provided in a prominent position (marked with a red icon), which you could find via the path "Settings → Privacy Center" on the APP. In addition, Upon the first launch of the APP, a pop-up prompt will be displayed to guide you to review the content.

11.1.3 Data Processing Records and Inquiries

You may request access to our "Records of Data Processing Activities" via the EU region-specific email address (dpo@aimago.eu). The records include the purposes of processing, categories of data involved, types of recipients, and details of transboundary data transfers (if any). We will provide a structured report (e.g., in PDF format) within one month of receiving your request.

11.1.4 Legal Compliance Requirements

The legal foundation of these Clauses is the General Data Protection Regulation (GDPR), integrated with the domestic implementation rules of Portugal's Personal Data Protection Act. As a regulation with direct effect under EU law, the GDPR establishes the highest compliance standards for our business operations within the EU/European Economic Area (EEA).

🇺🇸 Americas Regional Supplementary Clauses (Including Specific Clauses for California)

These Clauses are formulated in accordance with the California Consumer Privacy Act (CCPA/CPRA) of the United States and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). They apply to users in the Americas, with the supplementary provisions set out as follows:

11.2.1 Disclosure of Advertising Data "Sale/Sharing"

Pursuant to the definitions of "Sale" and "Sharing" under the CCPA/CPRA, the following shall be expressly clarified:

  1. In the past 12 months, we didn't "sell" any personal information of users in the Americas (i.e., we have not disclosed data to third parties for the purpose of obtaining consideration);
  2. "Sharing" for targeted advertising purposes: We shared or will only share device identifiers (e.g., Android ID) and in-app browsing records (e.g., accessory pages viewed) with advertising partners (e.g., Amazon Ads, local electric vehicle accessory merchants) for the delivery of relevant advertisements;
  3. Opt-Out Mechanism: You may disable the sharing of advertising data via the path: "Settings → Privacy → Do Not Sell or Share My Personal Information". The operation will take effect within 15 days upon completion, and upon taking effect, only generic advertisements (without personalized relevance) will be displayed to you.

11.2.2 Data Boundaries for Personalized Services

For scenarios involving "the provision of personalized services" (e.g., recommending accessories compatible with your vehicle model, suggesting maintenance services based on your riding habits), the supplementary explanations are set out as follows:

  1. The sources of personalized data are limited solely to your authorized vehicle data (e.g., vehicle model, riding mileage) and in-app operation records (e.g., service entry points you have clicked on); no data from other applications on your device will be collected;
  2. If you disable "personalized recommendations" (path: Me → Settings → Privacy → Recommendation Management), it will only affect the accuracy of content and service recommendations, which will not impact core functions such as remote vehicle control and fault early warning.

11.2.3 Privacy Policy Accessibility

A permanent "Privacy Policy" access entry (in bold blue font) is placed at the top of "Home → Me → Settings" in the APP; a single click will direct you to the version of the Policy tailored to your region. Upon your first registration, you must actively check the box stating "I have read and agreed to the Privacy Policy" to proceed, which ensures your full informed consent.

11.2.4 Legal Compliance Requirements

These Clauses are intended to provide a unified response to the fragmented privacy legal requirements across the Americas, with the core objective of fulfilling the statutory obligations under the U.S. CCPA/CPRA and Canada's PIPEDA.

🌏 Asia Pacific, Africa and Middle East Regional Supplementary Clauses

These Clauses are formulated in accordance with Indonesia's Personal Data Protection Law (PDP Law), Malaysia's Personal Data Protection Act (PDPA) and South Africa's Protection of Personal Information Act (POPIA). They apply to users in the corresponding regions, with the supplementary provisions set out as follows:

11.3.1 Localised Compliance for Advertising Data

  1. Users in Indonesia: Advertising data (e.g., records of advertisements you have clicked on) may only be collected upon your separate consent, with a pop-up prompt for the consent entry displayed when advertisements are shown for the first time (featuring two equally weighted buttons for "Agree" and "Reject"). Sensitive data (e.g., precise location) will not be used for advertising delivery, which will only be utilized for the vehicle positioning function;
  2. Users in Malaysia: Advertising partners shall complete filing with Malaysia's Personal Data Protection Commission (PDPC). They will sign a Data Processing Agreement complying with PDPA prior to the sharing of advertising data. You may inquire about the list of partners via "Settings → Privacy → Ad Management";
  3. Users in South Africa: Advertising data shall be stored for no more than 6 months (unless an extension is required by law), and will be automatically anonymized upon expiration. Such data will not be used for cross-platform advertising tracking (e.g., no association with the data of your social media accounts).

11.3.2 Localized Time Limits for Data Subjects' Rights

For requests for "data access, correction or deletion" submitted, we will respond in accordance with the following time limits:

  • Indonesia: For urgent requests (e.g., those relating to data breaches), we shall respond within 24 hours; for regular requests, feedback will be provided within 15 business days;
  • Malaysia: The outcome of the request handling will be notified to you within 21 business days;
  • South Africa: The handling of the request will be completed and a formal notification will be sent to you within 20 business days.

11.3.3 Multilingual Version of the Privacy Policy

For multilingual regions including Southeast Asia and the Middle East, the regional clauses are available in 4 languages: English, Indonesian, Malay and Arabic. You may switch the language via the "Region Selection" function to ensure barrier-free understanding. Such regional clauses shall have the same legal effect as the Chinese version; in the event of any ambiguity, the version in the local official language shall prevail.

11.3.4 Legal Compliance Requirements

These Clauses recognize and respect the increasingly stringent and distinct legislative developments across all jurisdictions in this region, and we undertake to implement tailored localized compliance adaptations.

🇻🇳🇹🇭 Southeast Asia Emerging Market Supplementary Clauses

These Clauses apply to users in Vietnam and Thailand, and are intended to meet the increasingly stringent local data protection requirements.

11.4.1 The Socialist Republic of Vietnam

Personal Data Protection Law of the Socialist Republic of Vietnam (Decree No. 13/2023/ND-CP, hereinafter referred to as the PDPL) came into force on Jul. 1, 2023, and all of its provisions shall formally enter into effect on Jan. 1 2026. We will make advance preparations for compliance, with the specific measures set out as follows:

  1. Mandatory Data Protection Impact Assessment (DPIA) and Filing: Prior to processing sensitive personal data, conducting large-scale data processing or carrying out cross-border data transfers, we will complete a Data Protection Impact Assessment (DPIA) in accordance with the law and submit the filing to the Vietnamese Personal Information Protection Authority (affiliated to the Ministry of Public Security). You may inquire about the filing number of our major data processing activities via the Help and Feedback entry in the APP.
  2. Strict Consent for Advertising Marketing and Sensitive Data Processing: Pursuant to the PDPL, where we use your personal data for direct marketing and advertising delivery, or process sensitive personal data relating to your health status, financial status and biometric data, we must obtain your free, specific, informed consent given by an unambiguous affirmative act. An independent consent pop-up will be displayed to you when the relevant functions are triggered for the first time.
  3. Localized Contact Person: We will appoint a Data Protection Officer (DPO) within the territory of Vietnam, whose contact details will be posted on the "Privacy Center" page of the APP upon the entry into force of these Clauses. The DPO will be responsible for handling your inquiries, requests and complaints.

11.4.2 The Kingdom of Thailand

We comply with the provisions of Thailand's Personal Data Protection Act (PDPA), which has entered into full force. In light of the latest amendment developments in 2024, we pay special attention to and undertake to comply with its potential detailed requirements for cross-border data transfer rules.

  1. Compliant Pathways for Cross-Border Data Transfers: In principle, your personal data shall only be transferred outside Thailand if the recipient country or international organization is deemed by Thailand's Personal Data Protection Commission (PDPC) to provide an adequate level of data protection standards, or if we have put in place legally recognized appropriate safeguards (e.g., Binding Corporate Rules and Standard Contractual Clauses). Otherwise, we will rely on the specific statutory exemptions prescribed by law (e.g., those necessary for the performance of a contract concluded with you) and inform you of the associated risks.
  2. Protection of Children's Personal Data: Prior to collecting personal data of children under the age of 13, we shall obtain verifiable consent from their parents or legal guardians. Functions associated with child users (e.g., family account linkage) will be subject to additional verification steps.
  3. Data Breach Notification: In the event of a personal data breach that is likely to pose a high risk to your rights and freedoms, we will notify PDPC in accordance with the law within 72 hours of becoming aware of the breach, and notify you without undue delay where it is reasonable and practicable to do so.
🌍 Supplementary Clauses for Other Material Single Jurisdictions

These Clauses apply to users in countries with notably distinctive regulatory regimes, including the Russian Federation, Turkey, the Republic of Korea, Brazil and Japan.

11.5.1 The Russian Federation

Pursuant to the Federal Law on Personal Data of the Russian Federation (Federal Law No. 152-FZ), we will comply with the following provisions:

  1. Obligation of Data Localization: When collecting personal data of citizens of the Russian Federation, we undertake to record, systematize, accumulate, store, amend and retrieve such data using servers located within the territory of the Russian Federation, so as to comply with the statutory core data localization requirements. Cross-border transfers of such data will be subject to strict restrictions.
  2. Registration as a Data Processor: As a data controller (or a designated representative) processing personal data within the territory of the Russian Federation, we have completed the statutory registration with the Federal Service for Supervision of Communications, Information Technology and Mass Media of the Russian Federation in accordance with the law.

11.5.2 The Republic of Turkey

Pursuant to the Personal Data Protection Law of the Republic of Turkey (KVKK, Law No. 6698), we will comply with the following provisions:

  1. Data Controller Registration: As a foreign data controller processing personal data within the territory of Turkey, we have completed the registration in accordance with the law with the Data Controller Registration System (VERBIS) of the Turkish Personal Data Protection Authority (KVK Kurumu), and disclose our data processing activities to the public.
  2. Express Consent Requirement: The processing of personal data shall, in principle, require the obtaining of your express consent, in particular with respect to sensitive personal data. At the time of obtaining such consent, we will inform you of all statutory information in a clear and comprehensible manner.
🌎 Latin America Supplementary Clauses (Including Specific Clauses for Argentina)

These Clauses apply to users in Latin American jurisdictions including Argentina.

11.6.1 Republic of Argentina

Argentina is a pioneer in data protection in Latin America, and its Personal Data Protection Law (Law No. 25,326) has been recognized by the EU as a jurisdiction providing an "adequate level of protection". We will comply with the following provisions:

  1. Facilitated Exercise of Habeas Data: As a data subject, you are entitled to the extensive statutory rights to access, rectify, update and delete your personal data (collectively referred to as the "ARCO Rights"). You may exercise these rights free of charge and conveniently via the online form under "Me - Privacy Settings - Data Subject Requests" within the APP. We undertake to respond to a complete and verifiable request within a maximum of 10 business days from its receipt.
  2. Recognized Mechanisms for Cross-Border Data Transfers: Since Argentina has obtained the EU's "adequacy recognition", the transfer of your personal data to entities located in EU or the EEA will follow a streamlined process. For transfers to other jurisdictions, we will ensure that a level of protection equivalent to that required by Argentine law is provided.
  3. Clear Definition and Protection of Sensitive Data: We will pay special attention to the processing of sensitive data as defined by Argentine law (e.g., information relating to race, political opinions, religious beliefs, trade union membership, health or sexual life). The processing of such data is prohibited in principle, unless it is for the public interest, a medical emergency, or we have obtained your explicit and written special consent.

Note: When you travel across national borders (e.g., a user from the EU traveling to Southeast Asia), the system will prioritize loading the corresponding clauses based on the Service Region you have manually selected. In the absence of such manual selection, the system will temporarily match the regional clauses according to your IP Location. You may make adjustments at any time via the Region Selection button at the top of the page to ensure that the Policy complies with the legal requirements of your current location.